Welcome to Japan Exp! This Privacy Statement, together with our Cookie Statement and Terms and Conditions, sets out the approach that we at Japan Exp take with regards to the collection and handling of any identifiable information about you, and applies to all Japan Exp websites (including any affiliated sites), and other services operated by us (hereafter collectively referred to as the “Services”).

We understand that providing information online involves a great deal of trust on your part. We take this trust very seriously and make it a high priority to ensure the security and confidentiality of the personal information you provide us when you visit our website or use our Services. Before providing us with your personal information, please read this Privacy Statement carefully to learn about our privacy practices.

About This Privacy Statement and Japan Exp

When Does This Privacy Statement Apply?

This Privacy Statement applies to information about you as an identifiable person that Japan Exp collects from, or about you. This Privacy Statement does not apply to anonymous data that cannot identify you in any way. This website may contain links to third-party websites. Japan Exp is not responsible for the privacy practices or the content of these third-party websites. We recommend that you carefully read the privacy statements of such sites.

Data Controller

The data controller of any and all information provided to or gathered by Japan Exp and its mobile applications is Macrotech.

About Your Personal Information and Uses

What Personal Information Does Japan Exp Hold on Me and Others?

Information You Provide Us Directly

• If you need to get in touch with our customer service team, or reach out to us through other means (such as through social media) we will collect information from you there too, such as your name and contact information. This includes recording phone conversations, when you call us and when you answer our calls.

Information We Collect Automatically

• Japan Exp collects some information about you automatically. Specifically:
• Log information, which refers to information that the system may automatically collect through cookies, a web beacon, or other channels when you use our services, including:
• Device information or software information, such as your IP address, software version and device identifier (IDFA / IMEI) of the mobile device you use, and configurations of the web browser or mobile device you use to access our services.
• Information that is searched for or browsed when you use our services, such as web pages used or terms searched and pages visited through the app, as well as other information browsed or provided when using our services.
• Location information, which we collect when you turn on your device’s location feature and use our location-based services. This includes your geographical position information collected via GPS or WIFI, your address information contained in the account information you provide to us, and shared information uploaded by you or others showing your current or previous location. You can turn off the location feature to prevent us from collecting your location information.

Modification of Privacy Statement

Japan Exp will modify this Privacy Statement when necessary. Please understand that we may revise this Privacy Statement at times as we consider appropriate. We will note the date of the latest update of this Privacy Statement and the update will take effect when it is published. Without your explicit consent, Japan Exp will not reduce your rights under this Privacy Statement. Japan Exp will prominently post major changes made (for example, for changes concerning certain services, we will inform you via email of the specific changes in the Privacy Statement). Therefore, you should review this Privacy Statement periodically to keep up with our most current policies.

Cookie Statement

We use cookies to deliver our services and to help us improve our website.

What is a cookie?

A cookie is a small text file that we store on your computer when you use our website. To learn more about cookies, please go to www.aboutcookies.org.

What cookies does Japan Exp use?

We use the following cookies:

Essential cookies

• These are cookies that our website cannot operate without. They include, for e.g., cookies that enable you to log into secure areas of our website, use a shopping cart and pay for travel products.

Non-essential cookies

• Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences (for e.g., your choice of language, region and currency).
• Analytical and performance cookies: These allow us to count the number of visitors to our website and to see how they move around it. This helps us improve the way our website works, for e.g., by ensuring that users are finding what they are looking for easily.
• Targeting cookies: These cookies record your visit to our website, the pages you have visited and the internal links you have followed. We will use this information to make our website and the travel products we display to you more relevant to your interests.

We use session and persistent cookies. Session cookies are deleted when you close your browser. Persistent cookies remain on your computer and are activated the next time you visit our website.